Privacy Policy

ChopEazy is a food service that lets customers recharge to buy Chops and use those Chops to order meals and eligible ChopEazy services. In this Privacy Policy, “ChopEazy”, “we”, “us”, and “our” mean ChopEazy Foods, operating the ChopEazy brand, based in Benin City, Edo State.

By using ChopEazy, you agree to the practices described in this Privacy Policy.

We may collect the following information from you:

• Account information: your name, phone number, email address, username, password, and account details.
• Orders and Chops: your Chops balance, meal packages, order history, recharge history, delivery schedule, referral activity, and customer preferences.
• Delivery information: your delivery address, location description, delivery instructions, preferred delivery time, and the contact details needed to complete delivery.
• Payment information: payment confirmation details, transaction reference numbers, payment status, and recharge amount. We do not store your full debit card, bank card, or sensitive banking details, payments are handled by our approved payment partners.
• Referral information: your referral code, referred users, referral bonus history, and information needed to prevent abuse of the referral system.
• Communication information: messages you send us through WhatsApp, email, social media, website forms, customer support, surveys, or feedback channels.
• Food preference or safety information: food preferences, allergies, dietary restrictions, or special instructions you choose to share. Only provide information that is accurate and necessary for your order.
• Device and website information: basic technical data such as IP address, browser type, device type, pages visited, date and time of visit, and cookies or similar tracking data.

We use your personal information to:

• Create and manage your ChopEazy account.
• Process recharges and track your Chops balance and order history.
• Prepare, confirm, and deliver your meals.
• Manage referrals and referral bonuses.
• Send delivery updates, order confirmations, recharge reminders, and account messages.
• Respond to complaints, feedback, and customer support requests.
• Improve our website, menu, customer experience, and service quality.
• Detect fraud, fake accounts, abuse, payment issues, and referral program manipulation.
• Send marketing messages, offers, updates, or promotions where allowed.
• Comply with legal, tax, accounting, regulatory, safety, and business obligations.

We process your personal information only where we have a proper reason to do so. This may include:

• Contract: to provide the ChopEazy service you requested.
• Consent: when you agree to receive marketing messages, share optional food preference information, or accept cookies where required.
• Legal obligation: where we need to keep records or comply with applicable laws.
• Legitimate business interest: to prevent fraud, improve our service, protect customers, manage operations, and secure our platform.

We do not sell your personal information. We may share it only when necessary with:

• Payment processors.
• Delivery partners or dispatch riders.
• Technology providers who help us run the website, database, WhatsApp communication, email, SMS, analytics, or customer support.
• Kitchen, operations, and customer service team members who need the information to serve you.
• Legal, accounting, tax, regulatory, or law enforcement bodies where required by law.
• Fraud prevention or security partners where needed to protect ChopEazy, its customers, or the public.

Anyone who receives your information from us must only use it for the purpose for which we shared it.

ChopEazy may communicate with customers through WhatsApp, Instagram, TikTok, Facebook, email, SMS, or other platforms. When you use those platforms, their own privacy policies may also apply. Please avoid sending highly sensitive personal information through social media DMs unless it is necessary for your request.

Our website may use cookies or similar technologies to remember your preferences, improve website performance, understand how visitors use the site, measure marketing performance, and improve security and prevent abuse. You can disable cookies through your browser settings, but some website features may not work properly if you do.

We may send you updates about menus, recharges, referrals, offers, or ChopEazy news. You can opt out of marketing messages at any time using the unsubscribe option where available, or by contacting us directly. Even if you opt out of marketing, we may still send important service messages such as order confirmations, delivery updates, account notices, payment confirmations, or safety messages.

When you use a referral code, we may use referral data to confirm who referred you and whether a referral bonus should be credited. To protect the program, we may review referral activity, device patterns, payment history, account behaviour, and other signs of abuse. If we suspect fraud, fake accounts, self-referrals, duplicate accounts, or manipulation, we may delay, cancel, reverse, or refuse referral bonuses in line with our Referral Program Terms.

ChopEazy is not intended for children under the age of 18 without the involvement of a parent or guardian. If we discover that we have collected personal information from a child without proper consent, we may delete the information or restrict the account.

We keep your personal information only for as long as necessary. This may include keeping information for as long as your ChopEazy account is active, as long as needed to complete orders, deliveries, refunds, complaints, or customer support, and as long as required for legal, tax, accounting, audit, fraud prevention, safety, or dispute purposes. When your information is no longer needed, we will delete it, anonymise it, or securely archive it.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These steps may include access controls, password protection, staff restrictions, secure storage, limited access to customer records, and internal checks. No system is 100% secure, so please protect your own login details and avoid sharing account access with others.

If a data breach occurs and it is likely to affect your rights, safety, or privacy, we will take appropriate steps to investigate, reduce harm, and notify affected users or the relevant authorities where required by law.

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you, and request a copy of it.
• Ask us to correct inaccurate or outdated information.
• Ask us to delete your personal information where legally allowed.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your information, including direct marketing.
• Ask us to restrict certain processing.
• Complain to the Nigeria Data Protection Commission or another proper authority.

To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

Some of our service providers may store or process data outside Nigeria. Where this happens, we will take reasonable steps to ensure your personal information is protected in line with applicable data protection requirements.

You may request to close your ChopEazy account. After closure, we may still keep certain records where necessary for legal, accounting, fraud prevention, dispute resolution, tax, safety, or business purposes. Where we no longer need the information, we will delete or anonymise it.

We may update this Privacy Policy from time to time. If we make major changes, we may notify users through our website, WhatsApp, email, an app notice, or other appropriate channels. The updated version takes effect from the date stated at the top of the policy. The “Last updated” date above always shows the current version.